We are hiring: IT Engineer

IT Engineers provide our first contact point for our customers when reporting and resolving service incidents and requests.
Impact IT Solutions sales engineer at a desk on the phone with a head-set to a customer in the South West

Location: Bristol, UK

Role Summary: 

You will join our service desk as a Service Desk Engineer / Desktop Support Engineer; you will join a team who provide our first contact point for our customers when reporting and resolving service incidents and requests. Our Service Desk team delivers excellent customer service to our clients, through continuously growing and developing your skills and certifications as our clients and our business grows with you. 

Key Responsibilities: 

  • Help our customers with their IT problems – Desktop Support 
  • Call handling and troubleshooting via telephone and remote support software 
  • Logging of changes and troubleshooting steps taken 
  • Adhering to standard operating processes 
  • Updating documentation in line with best practice and SOPs 
  • Providing a high level of customer service to all clients 
  • Determine root causes and implement short/ long term fixes where appropriate 

Experience & Skills: 

  • 2+ years experience working as an IT Engineer 
  • Windows Desktop and Server operating systems experience 
  • Backup software troubleshooting experience 
  • Microsoft 365 administration experience 
  • Office Desktop software experience 
  • Desktop, Laptop & Printer troubleshooting experience 
  • Broadband line diagnosis experience 
  • Networking and Wi-Fi understanding 

Personal Skills: 

  • Time management and logging of time using a CRM 
  • Good customer-facing skills 
  • Excellent problem-solving skills 

Desired Qualifications: 

  • CompTIA-A+ 
  • Microsoft Certifications 

Job Specifications:

Job Type: Full-time, Permanent 

Benefits

  • On-site parking 
  • Sick pay 
  • Work from home: Twice a week (3 days in the office) 

Schedule

  • 8 hour shift 
  • Monday to Friday 

Apply Now:

If you would like to apply for the IT Engineer role, please fill out the application form.

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After months of hard work and dedication, we are very excited to announce the launch of our newly designed website!