We are hiring: Senior IT Systems Engineer & Escalation

We are looking for 2 senior engineers to help support and maintain our managed IT support client base and develop new requirements.
IT support engineers working at their desk at the Impact IT Solutions office in Bristol

Location: Bristol, UK

About Us 

Based in Bristol, Impact IT Solutions are one of the largest consumers of Cloud services both in Azure and Office 365 with over 50 customers in the cloud. We have built a large portfolio of customers and are looking for a senior engineer to help manage and develop our large customer base, being part of the team who drives this forward, whilst also assisting to support what we have when needed. Impact IT are a forward thinking, IT company that embraces technology as it emerges. Being experts in Azure, Cloud and Microsoft 365 we provide quality IT Solutions to SME, Corporate and Finance organisations and are currently looking for the right people to join our talented IT team. 

The Role 

We are looking for 2 senior engineers to help support and maintain our existing managed IT Support client base and develop / drive forward new requirements, currently we are deploying a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include: 

1. Acting as a technical escalation point to the IT service desk 

2. Work with our technical architects to plan, build and install IT systems ranging from:

  • Cloud deployments 
  • On Premise & Cloud servers 
  • Azure PaaS, IaaS, and SaaS 
  • Pro services installations 

A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have Azure platform & Cloud based skill set, we have not provided an exhaustive list, if you are thinking you like the sound of the above and would like to learn more about the role itself, please get in touch and we will be happy to expand. The successful applicant will be in a position of seniority within the business, people will look to you for support, guidance, and technical ability, you will be at the “sharp end” of the business deploying technology, representing Impact IT and resoling critical IT issues when called upon to speed up issue resolution in the event of a serious outage. 

The Offer 

  • Flexible working – 2 working from home days 
  • Continuous development program 
  • Interesting, varied work 
  • Competitive salary 
  • Fast-paced friendly work environment 
  • Free Microsoft Training 

Personal Skills 

  • Hungry to learn and develop your skill set 
  • Analytical thinking towards identifying, recommending, and introducing improvements 
  • Experience in adoption of new technologies though research, to deployment of a solution 
  • Good at documentation & keeping notes to provide technical documentation for handover to support desk 
  • You need to be self sufficient to manage and prioritise your workload 
  • Confident and driven personality 
  • Eagerness to work in a fast-paced environment 

The Successful Applicant 

  • Previous experience held in an MSP environment 
  • Experience in Azure and Microsoft 365 
  • Strong technical experience of Microsoft Server operating systems, Microsoft core applications, such as Exchange, Domain Services 
  • Strong skills supporting Microsoft AD, DNS and Remote Desktop Services 
  • Experience supporting network related technologies and equipment 
  • Strong skills diagnosing & resolving client application, connectivity, and hardware-based incidents 
  • Exposure to Hyper-V and vSphere virtualisation technologies 
  • Exposure to backup and DR technologies 
  • Customer service skills, written and orally 
  • Have own transport and driving license 

Job Specification

Job Type: Full-time 


  • On-site parking 
  • Sick pay 
  • Work from home 


  • 8 hour shift 
  • Monday to Friday 

How to Apply

If you think you could be the perfect fit, please fill out the application form.

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