About Us

Helping you succeed through technology

Based in the South West, we are one of the largest consumers of cloud services in Azure and Office 365, supporting numerous customers in the cloud. We specialise in tailored IT solutions for SMEs, corporate, and financial organisations, ensuring our services align with your specific business needs.

As a Microsoft Gold Partner, we provide expert IT support for both on-premise and cloud infrastructure, serving clients across Bristol, Bath, Birmingham and throughout the South West and Midlands.

Our expertise extends beyond IT support. We offer a team of skilled network and data cabling engineers for Wi-Fi, CCTV, and door entry installations. For over a decade, we’ve helped businesses with corporate branding, web design, and e-commerce development. With our in-house software development team, we deliver custom solutions, from CRM and ERP systems to mobile apps.

For over 20 years, we have been recognised for our fast response times, professionalism, and clear communication, with 99% customer satisfaction rate for our support services.

Why Work with Us

Microsoft Gold Partner: Trusted expertise backed by Microsoft
Proactive IT Support: Extended hours, 8am-8pm Monday- Friday
On-site & Remote Support: Technical assistance and 24/7 monitoring
99% Customer Satisfaction: Proven excellence
Tailored IT Strategy: Bespoke 1-2 year IT roadmap
ISO27001 & ISO9001 Certified: Certified security and quality
Cyber Essentials Plus: Enhanced Protection
Expert and Friendly Team: Professional support with clear project management

Contact us to see how we can support your business with Microsoft Gold Partner Insight.

Client Feedback

We have recently changed our IT support to Impact IT, as our previous company couldn’t provide the service we required. I can only say that Impact have been very helpful during the transitional period, whilst building a structure for our ongoing support. Every reported issue we are kept up to date with, and continued communication with unresolved queries, which is important to us. They are very proactive with regards to our servers and have already contacted us a few times with issues requiring our attention.

We found Joe and David extremely knowledgeable and helpful, they understood our requirements and suggested solutions to any problems they felt we would encounter. We particularly wanted a website that would be easy to maintain and update, as we are constantly changing the content, which we feel we have really achieved with our finished site. Our new website was live by November 2021 with all 15 of our sites now consolidated on to one Quality Inns website, we are delighted with the finished site and the ongoing support that we have received from Impact Solutions. We would highly recommend them to anyone considering updating their website.

We chose Impact IT as our support provider after a long process of selection. Moving from an existing relationship while maintaining consistency was important and the team at Impact were excellent. Mike and the support group were patient and thorough, ensuring we were kept up to date all the time. They have provided excellent service and are active in improving our IT systems and security. I would recommend them without hesitation.