The South West's Leading IT Support Provider
For over 20 years, we have been recognised for our fast response times, professionalism, and clear communication, with a 98.3% customer satisfaction rate for our support services.
Are you looking for a proactive IT support partner? Take a look at our Managed IT packages
Helping you succeed through technology, so you can focus on what you do best.
Our mission is simple. We strive to help your business succeed by supporting your IT needs. We pride ourselves in providing reliable technology infrastructure, seamless support and tailored IT solutions that enable you to focus on your core business and achieve long-term success.
Are you looking for a proactive IT support partner? Take a look at our Managed IT packages
Managed IT Packages
About us
Founded in 2004, we have grown to become one of Bristol’s leading IT solutions providers, serving businesses across diverse industries. Our mission is simple. We strive to help your business succeed by supporting your IT needs.
Find out more
Unhappy with your current IT service provider?
Are you frustrated with slow responses and recurring issues, or feeling like your current IT provider doesn’t understand your needs? It’s time for a change. We pride ourselves on delivering proactive, reliable, and tailored IT solutions that keep your business running smoothly, without stress.
Client feedback
-
Not only did they listen to my specific requirements about our IT needs, they also solved some long outstanding issues and enabled our remote workers / field staff to access our systems in a live environment. Because of Impact’s involvement, we have now seen an increase in efficiency which has allowed us to deliver to our customers what they need.
-
We have recently changed our IT support to Impact IT, as our previous company couldn’t provide the service we required. I can only say that Impact have been very helpful during the transitional period, whilst building a structure for our ongoing support. Every reported issue we are kept up to date with, and continued communication with unresolved queries, which is important to us. They are very proactive with regards to our servers and have already contacted us a few times with issues requiring our attention.
-
Impact IT are our single point of contact for all IT related queries, escalating to third parties and managing all tickets as needed.
-
We chose Impact IT as our support provider after a long process of selection. Moving from an existing relationship while maintaining consistency was important and the team at Impact were excellent. Mike and the support group were patient and thorough, ensuring we were kept up to date all the time.
-
In just five months, with Cognisys and Impact IT Solution's expertise, we’ve reduced vulnerabilities in our estate by over 70% and have a clear plan for addressing critical risks. Penetration testing and Cyber Essentials Plus have shown how vital it is for businesses to tackle software vulnerabilities—a key access point for bad actors. Success here demands collaboration, and together with our IG team, we’re staying on top of this critical threat vector.
How to choose the best MSP for your business?
Managed Service Providers (MSPs) provide a range of IT services to enhance security, streamline operations and optimise productivity. With numerous MSPs available, choosing the appropriate one for your business can be daunting.
Check out our blog where we dive into key factors to consider when choosing the most suitable IT support company for your business needs.
Read Blog
Get in Touch
We can help with tailored IT solutions for your business and offer expert advice.