IT Support Services
Helping your business
run more efficiently
Impact IT Solutions are more than just a friendly helpdesk, we pride ourselves on our proactive approach to IT. As part of our technical onboarding process, we will complete a full IT review & audit of your network to highlight areas for improvement and advise on your IT strategy for the following years.
Why Work With Us
- Microsoft Gold Partner
- Proactive IT & account management
- Support 8am to 8pm Monday to Friday
- On-site technical support
- 3rd party vendor liaison
- 18 years in business
- 98% customer satisfaction
- Bespoke 1 to 2-year IT roadmap strategy report
- 24/7 remote monitoring and patching
- ISO27001 & ISO9001 certified
- Cyber Essentials Plus
- Knowledgeable and friendly team
- Professional project management with customer sign off
Are you looking for a proactive IT support services company? Contact us to find out how we can help you.
Proactive Managed Service Provider
Our monitoring agent (installed on all devices) will track and report problems in real-time – 24/7, sometimes taking automated measures to remedy an issue itself.
If an issue arises that cannot be automatically resolved, the alert will be flagged for resolution. If this cannot be resolved remotely, we will despatch an engineer to your premises to repair the fault.
Infrastructure & Cyber Security
Through our network operations centre (NOC) team, we deploy security patches and antivirus definition updates to your network at a pre-agreed date and time.
Supporting Windows, Apple & Android
We understand that businesses often use a myriad of devices, and we will support them all, from Windows and Apple based laptops to Android and iOS devices (iPhones, iPads, iMacs).