IT Support Services

Providing efficient IT support and service

As your go-to for technical support, we help you get the most from your technology. Our goal is to deliver IT Managed Services and support that drive efficiencies and productivity, and that give your business competitive advantage.

At Impact IT Solutions, we work with our customers to get on the front foot with their IT. We optimise infrastructure performance to maximise ROI for software and applications and to keep users working. We deliver business enhancing IT support and strategies, helping users, troubleshoot IT issues, set up IT equipment, monitor and optimise networks, install software, manage updates and more.

Why Work With Us

  • Microsoft Gold Partner
  • Proactive IT support & account management
  • IT support 8am to 8pm Monday to Friday
  • On-site technical support
  • 3rd party vendor liaison
  • 18 years in business
  • 98% customer satisfaction
  • Bespoke 1 to 2-year IT roadmap strategy report
  • 24/7 remote monitoring and patching
  • ISO27001 & ISO9001 certified
  • Cyber Essentials Plus
  • Knowledgeable and friendly team
  • Professional project management with customer sign off

Are you looking for a proactive IT support services company?  Contact us to find out how we can help you.

Proactive Managed Service Provider

Remote Monitoring

Our monitoring agent (installed on all devices) will track and report problems in real-time – 24/7, sometimes taking automated measures to remedy an issue itself. 

If an issue arises that cannot be automatically resolved, the alert will be flagged for resolution. If this cannot be resolved remotely, we will despatch an engineer to your premises to repair the fault. 

Infrastructure & Cyber Security

Through our network operations centre (NOC) team, we deploy security patches and antivirus definition updates to your network at a pre-agreed date and time. 

Supporting Windows, Apple & Android

We understand that businesses often use a myriad of devices, and we will support them all, from Windows and Apple based laptops to Android and iOS devices (iPhones, iPads, iMacs). 

Our IT Services

Hand holding an Iphone mobile phone with the app library open and with a notebook and pen in the background

Digital & Cloud Transformation

Transform your business by setting up new cloud technologies and developing bespoke software apps.

IT support engineers working on computers and on the phone

Backup & Business Continuity

Do you have an effective IT strategy that enables fast backup recovery and business continuity?

IT Field Engineer working on upgrading a server in the South West

Infrastructure Solutions

Offering advice on best practices and how to get the best investment from your IT expenditure.