IT Support Services

Helping your business
run more efficiently

Impact IT Solutions are more than just a friendly helpdesk, we pride ourselves on our proactive approach to IT. As part of our technical onboarding process, we will complete a full IT review & audit of your network to highlight areas for improvement and advise on your IT strategy for the following years. 

Why Work With Us

  • Microsoft Gold Partner
  • Proactive IT & account management
  • Support 8am to 8pm Monday to Friday
  • On-site technical support
  • 3rd party vendor liaison
  • 18 years in business
  • 98% customer satisfaction
  • Bespoke 1 to 2-year IT roadmap strategy report
  • 24/7 remote monitoring and patching
  • ISO27001 & ISO9001 certified
  • Cyber Essentials Plus
  • Knowledgeable and friendly team
  • Professional project management with customer sign off

Are you looking for a proactive IT support services company?  Contact us to find out how we can help you.

Proactive Managed Service Provider

Remote Monitoring

Our monitoring agent (installed on all devices) will track and report problems in real-time – 24/7, sometimes taking automated measures to remedy an issue itself. 

If an issue arises that cannot be automatically resolved, the alert will be flagged for resolution. If this cannot be resolved remotely, we will despatch an engineer to your premises to repair the fault. 

Infrastructure & Cyber Security

Through our network operations centre (NOC) team, we deploy security patches and antivirus definition updates to your network at a pre-agreed date and time. 

Supporting Windows, Apple & Android

We understand that businesses often use a myriad of devices, and we will support them all, from Windows and Apple based laptops to Android and iOS devices (iPhones, iPads, iMacs). 

Our IT Services

IT Sales Engineers sat around a meeting room table in a video conference call to customers in the Midlands

Digital & Cloud Transformation

Transform your business by setting up new cloud technologies and developing bespoke software apps.

IT support engineers working on computers and on the phone

Backup & Business Continuity

Do you have an effective IT strategy that enables fast backup recovery and business continuity?

IT Field Engineer working on upgrading a server in the South West

Infrastructure Solutions

Offering advice on best practices and how to get the best investment from your IT expenditure.