About Us

Helping you succeed through technology

Our mission is to help you succeed through technology. We are your strategic technology solutions provider, allowing you to focus on what you do best.

We have a strong reputation for organisations looking for a proactive IT support partner in Bristol, the South West, the Midlands and Wales. Our customers regularly comment on the speed of our response, the professionalism of our team and our communicative approach.

Our clients range from 10 to 400 seats with one or multi-office locations across the UK. For over 18 years, we have successfully aligned ourselves to be their most trusted IT support provider.  Our offices are based in Bristol and we are one of the largest consumers of cloud services in the South West, with over 50 customers in the cloud.

We have a team of network and data cabling engineers installing Wi-Fi, CCTV & door entry systems, and for the last 10 years, we have been helping businesses with their corporate branding and marketing through design and development of their websites and e-commerce platforms. We have our own in-house software development team and can build solutions ranging from CRM & ERP systems to mobile apps.

Why Work with Us

  • Microsoft Gold Partner
  • Proactive IT support & account management
  • IT support 8am to 8pm Monday to Friday
  • On-site technical support
  • 3rd party vendor liaison
  • 18 years in business
  • 98% customer satisfaction
  • Bespoke 1 to 2-year IT roadmap strategy report
  • 24/7 remote monitoring and patching
  • ISO27001 & ISO9001 certified
  • Cyber Essentials Plus
  • Knowledgeable and friendly team
  • Professional project management with customer sign off

Your Strategic Technology Partner

Our customers do not just use us for IT support, they also utilise our broad range of IT services: 

  • Infrastructure Solutions
  • Data cabling & WiFi
  • Software development
  • Website design

We help businesses embrace cloud solutions and drive forward digital transformation. Our goal is to ensure your business becomes more agile, efficient, and proactive when utilising modern technology, allowing your staff to work from home securely.

We provide our IT support services to clients across all major cities in the South West and the Midlands, including Bristol, Bath, Cardiff, Cheltenham, Gloucester, Birmingham and Exeter. 

If you are looking for a proactive IT support services partner, please get in touch. 

Find Out More About Us

IT sales engineers sat around a meeting table for a team meeting in the Bristol office

Meet The Team

Our team is full of technical people who not only have the expertise, but also the passion for what they do.

IT sales engineers sat around a meeting table at the Impact IT Solutions office in Bristol


If you would like to join our friendly team, find the latest job opportunities.

Website Designer writing code for a new website development on a Mac computer

Case Studies

Find our portfolio of IT support, solutions, software development and website design projects.

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News & Insights

Get the latest news and insights, including IT support advice, security tips and company news.