The Client
Our client is a fast-growing unique online retailer. In operation for 10 years, their mission is to deliver a unique online sales experience. They are one of the largest players in their market but considering its size, they felt that there was scope to become a leaner and more cost-efficient enterprise.
Project Overview
Our client needed a platform for efficiently delivering to customers the products purchased online, managing spikes in demand due to increased sales and offering a service that matches their customers’ expectations. Their operation was based on paper-based invoicing and used reports taken from Excel, which was adequate to get them to their current commercial position, but was not time-efficient and took unnecessary amounts of resource to manage.
Due to growth with unprecedented demands of online retail during the Covid-19 lockdowns, there was a very clear need to improve operations. Invoices were being missed and bottlenecks in their distribution often led to disgruntled customers. It was decided to deliver a user-focused sales and delivery platform.
Our technology solution has streamlined our clients’ operations and improved customer satisfaction, which resulted in a better positioning in a highly competitive market. We are still developing the platform and adding new features on a regular basis to ensure our client maintains their competitive advantage. The key features were:
- Real-time information and updates so staff can see the whole sales process, from purchase to warehouse picking through to delivery and customer receipt of goods.
- Administrators can make amendments and updates to the live process, as well as have access to the overall sales reporting functions.
- A live and accurate sales system for displaying on an office monitor for all to see.
- It was crucial to also make the application accessible from anywhere, whether that be in the office or on our customer’s sites.
Summary
With a track record of building enterprise e-commerce platforms for our customers, we designed a solution that was well-tailored to our client’s needs and helped them build a quick and effective sales and delivery operation. The design used was highly intuitive, responsive, and easy-to-use.
Our customer saw these immediate benefits:
- Always on solution
- Remote reporting
- Improved staff productivity
- Lower production costs
- Simple and easy to use app
- Improved TOI (Transfer of Information)
- Improved time management
- More accurate automated billing
- Greater profitability
