Bristol's leading IT Support Provider

Impact Support – really are a support, there are times when IT causes frustration, however, if there is a problem – Impact and their Team are there.

The Team are professional and quick to resolve. However if the issues requires a more in-depth solution, advisors are able to escalate to a more senior advisor and a solution is found.

Swift service and advice. We have been using Impact IT for a number of years to host our website. The support is always swift when changes or advice is needed. Thanks for making the complex IT stuff manageable to mere mortals!

Always professional and helpful. Have always been able to resolve all of our technical issues quickly and effectively.

For the past ten years, we have received a consistently high standard of Managed IT Support from Impact. When we required a review of our ISO9001 QMS documentation, we were confident that we were in capable hands. Impact’s compliance team reviewed our existing controls and, with only minor recommended adjustments, ensured we were fully prepared for our external audit. I would highly recommend Impact and have complete confidence in their compliance team to support organisations throughout their compliance journey.

Our working relationship with Impact IT spans more than 12 years…They have successfully supported our business and end users across all departments on network infrastructure, help desk and technical support on 1st, 2nd and 3rd line, all things cyber security, software development and licensing, Azure migration and hosting, and much more.

Here are more reasons to be pleased with Impact IT Solutions work, apart from creating a wonderful new website for us. The clever I.T. Team at Impact IT Solutions have managed some impressive performance, accessibility and sustainability scores. They really are IT wizards. Thank you Impact IT Solutions, we love the site and we love the greener website carbon footprint.

Not only did they listen to my specific requirements about our IT needs, they also solved some long outstanding issues and enabled our remote workers / field staff to access our systems in a live environment. Because of Impact’s involvement, we have now seen an increase in efficiency which has allowed us to deliver to our customers what they need.

We have recently changed our IT support to Impact IT, as our previous company couldn’t provide the service we required. I can only say that Impact have been very helpful during the transitional period, whilst building a structure for our ongoing support. Every reported issue we are kept up to date with, and continued communication with unresolved queries, which is important to us. They are very proactive with regards to our servers and have already contacted us a few times with issues requiring our attention.