Your Trusted IT Solutions Partner since 2004

Founded in 2004, we have grown to become one of Bristol's leading IT solutions providers, serving businesses across diverse industries.

Helping you succeed with tailored IT support and technology solutions, so you can focus on what you do best

Impact IT Solutions is a Bristol-based Managed IT Services and technology solutions provider supporting organisations across the UK. We help businesses transition from traditional on-premise systems to secure, cloud-first and hybrid environments, enabling greater efficiency, resilience, and growth.

Our mission is simple: to help businesses succeed through technology. For over 20 years, we have been recognised for our fast response times, professionalism, and clear communication, with a 98.3% customer satisfaction rate for our managed IT support services.

Managed IT Solutions

How we work

Discover

We take time to thoroughly understand your business, challenges and goals.

Collaborate

Together, we create tailored solutions that fit your unique business needs.

Support

We will support you as your business grows, by delivering tailored IT solutions that meet your needs.

Our values

Customer Centred Innovation

We prioritise customer needs and leverage the latest technology to deliver tailored solutions.

Collaboration

We build strong partnerships and work together to achieve shared goals through combined expertise.

Transparency

We maintain open and honest communication to nurture trust and accountability.

Security

We adhere to the highest standards of data protection, backed by ISO 27001 and Cyber Essentials Plus Certification.

Our values

  • Customer Centred Innovation

    We prioritise customer needs and leverage the latest technology to deliver tailored solutions.

  • Collaboration

    We build strong partnerships and work together to achieve shared goals through combined expertise.

  • Transparency

    We maintain open and honest communication to nurture trust and accountability.

  • Security

    We adhere to the highest standards of data protection, backed by ISO 27001 and Cyber Essentials Plus Certification.

Why work with us

Microsoft-backed expertise

Proactive IT support

On-site & remote support

98.3% customer satisfaction

Tailored IT strategy with bespoke 1-2 year IT roadmap

ISO27001 & ISO9001 certified

Cyber Essentials Plus certified

Professional support with clear project management

Why work with us

  • Microsoft-backed expertise

  • Proactive IT support

  • On-site & remote support

  • 98.3% customer satisfaction

  • Tailored IT strategy with bespoke 1-2 year IT roadmap

  • ISO27001 & ISO9001 certified

  • Cyber Essentials Plus certified

  • Professional support with clear project management

Meet the team

Our team of highly skilled IT professionals combine deep technical expertise with a genuine commitment to service excellence.

At Impact IT Solutions, we promote diversity and inclusion, recognising that varied perspectives drive innovation and strengthen our culture. We achieve more by working together, encouraging ambition, and challenging assumptions to deliver the best outcomes for our clients.

Meet the team

What Our Customers Say

  • Here are more reasons to be pleased with Impact IT Solutions work, apart from creating a wonderful new website for us. The clever I.T. Team at Impact IT Solutions have managed some impressive performance, accessibility and sustainability scores. They really are IT wizards. Thank you Impact IT Solutions, we love the site and we love the greener website carbon footprint.

    Andrew Rendell

    Committee Member

  • Our working relationship with Impact IT spans more than 12 years...They have successfully supported our business and end users across all departments on network infrastructure, help desk and technical support on 1st, 2nd and 3rd line, all things cyber security, software development and licensing, Azure migration and hosting, and much more.

    Ronald Smith

    Operations Director at Oak Tree Mobility (2025)

    Oak Tree Mobility Logo
  • Not only did they listen to my specific requirements about our IT needs, they also solved some long outstanding issues and enabled our remote workers / field staff to access our systems in a live environment. Because of Impact’s involvement, we have now seen an increase in efficiency which has allowed us to deliver to our customers what they need.

    Matt Pullin

    Director at MJP UFH & Screeding Ltd

  • We have recently changed our IT support to Impact IT, as our previous company couldn’t provide the service we required. I can only say that Impact have been very helpful during the transitional period, whilst building a structure for our ongoing support. Every reported issue we are kept up to date with, and continued communication with unresolved queries, which is important to us. They are very proactive with regards to our servers and have already contacted us a few times with issues requiring our attention.

    Robin Kidner

    Tacklestore

  • Impact IT are our single point of contact for all IT related queries, escalating to third parties and managing all tickets as needed.

    Matthew Willman

    Director of Governance and IT at Liaison Group

  • We chose Impact IT as our support provider after a long process of selection. Moving from an existing relationship while maintaining consistency was important and the team at Impact were excellent. Mike and the support group were patient and thorough, ensuring we were kept up to date all the time.

    Jon Hollier

    Founding Director at Novo

  • In just five months, with Cognisys and Impact IT Solution's expertise, we’ve reduced vulnerabilities in our estate by over 70% and have a clear plan for addressing critical risks. Penetration testing and Cyber Essentials Plus have shown how vital it is for businesses to tackle software vulnerabilities—a key access point for bad actors. Success here demands collaboration, and together with our IG team, we’re staying on top of this critical threat vector.

    Matthew Willman

    Director of Governance and IT at Liaison Group

  • We at Dreamlines GmbH partnered with Impact IT Solutions Ltd for a complex task of merging two Microsoft 365 tenants. From the initial consultation to the final implementation, their team demonstrated exceptional professionalism, technical expertise, and a deep understanding of our unique business needs. The project was executed seamlessly, with minimal disruption to our day- to-day operations. They provided clear communication at every step, ensuring transparency and confidence throughout the process. Their attention to detail and proactive problem-solving approach ensured that all potential issues were addressed before they could escalate. We highly recommend Impact IT Solutions Ltd for any organization seeking reliable, efficient, and expert IT services.

    Ali Nejabati

    DevOps & Infrastructure Team Lead at DreamLines

Bristol's IT Support of the Year

Award of Excellence for Bristol's IT Support of the Year 2025.

IT Support Provider of the Year

Awarded IT Support Provider of the Year by South West Prestige Awards.

Employer of the Year

Shortlisted for Employer of the Year by The Great British Business Awards.

SME of the Year

Shortlisted for SME of the Year by The Great British Business Awards.

Living Wage Employer

We are proudly a Living Wage Employer.

Living Hours Employer

We've taken the extra steps to become a Living Hours Employer.

Our Commitment to a Greener Future

Read more about how we promote sustainability and protect our planet.

Sustainability

Talk to us

Let's explore how we can help transform your IT. We'd love to hear from you.

Find out more about what we do for charity

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Case Study

Building an Accessible Website for Wheel Together Charity

11th November 2025
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News

Proud to Support Children’s Hospice South West

3rd September 2025
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Case Study

Case Study: India Hope’s Mission-Driven Website

21st August 2025
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Case Study

Case Study: The Drew Barker-Wright Charity Website Redesign

21st August 2025
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News

Charity Spotlight July 2025

1st August 2025
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News

February Charity Highlights

12th March 2025
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News

World Mental Health Day 2024

24th February 2025
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November Charity Spotlight

24th February 2025
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