Managed AI Solutions for SMEs
Adopt AI safely. Unlock productivity. Stay in control.
Practical Managed AI and Microsoft Copilot services for SMEs that want to introduce AI securely, responsibly and effectively.Â
20+ years supporting SMEs. Now helping businesses manage the next technology shift.
AI adoption isn’t simply about switching on Microsoft Copilot or giving employees access to ChatGPT.
Businesses need to consider Microsoft 365 security, permissions, data protection, AI governance and employee behaviour alongside the productivity opportunity.
Impact IT Solutions brings together established expertise in managed IT, Microsoft 365, cyber security and compliance to help SMEs adopt AI within a controlled, practical managed-service framework.
Choose the right level of Managed AI support
AI adoption looks different for every business. You may be exploring Copilot for the first time, already have employees using AI, or are ready to embed it into business processes.
Our three service levels give you a clear place to start and room to develop.
AI Foundations Assessment
Ideal for small businesses exploring AI or Microsoft Copilot.
- AI & Copilot Readiness Assessment
- AI Governance Starter Pack
- AI Awareness & Training Webinars
- AI Support & Guidance Helpdesk
- AI Readiness Report & Roadmap
This assessment will help you understand your current AI readiness, identify priority risks and establish practical next steps.
Managed AI
Perfect for SMEs actively adopting AI or preparing for wider Microsoft Copilot use.Â
Includes the AI Foundations Assessment, plus:
- Department AI Adoption Plans
- AI License Management
- Querterly Copilot Optimisation Reviews
- Ongoing Governance: AI risk assessments, AI supplier/vendor reviews, AI governance maintenance
Introduce and scale AI with clearer controls, better employee adoption and ongoing oversight.
Fully Managed AI & Compliance +
Tailored for SMEs embedding AI & requiring stronger governance.
Includes Managed AI, plus:
- Managed AI environment
- Copilot AI Agent Advisory & Enablement
- Partner-led custom development coordination
- Executive Advisory
- Advanced Governance Programme
- ISO 42001 Readiness
Develop a structured, continuously managed approach to AI adoption, governance and improvement.
Start your AI journey safely with the controls, policies and knowledge needed to adopt AI with confidence.
Which Managed AI service does my business need?
The right starting point depends on how far AI has already entered your organisation.
Start with AI Foundations if:
You’re considering Copilot, aren’t sure which AI tools employees are using, or haven’t yet assessed your Microsoft 365 environment and AI risks.
Choose Managed AI if:
Employees are already using AI, you’re planning a wider Copilot deployment, or you need policies, training and ongoing governance.
Choose Fully Managed AI & Compliance+ if:
AI is becoming part of business-critical workflows and you need more advanced governance, risk management and strategic development.
Not sure? Start with the AI & Copilot Readiness Assessment. It establishes your current position before recommending what should happen next.
Is your business ready to adopt AI?
Before scaling AI, we can help you assess readiness across these five areas:
Microsoft 365 Readiness
Is your Microsoft 365 environment correctly configured for the way you intend to use Copilot?
Review licensing, identities, security configuration and the Microsoft 365 services your employees use.
Data & Permissions
Can employees access information they shouldn’t need?
Review SharePoint, Teams, OneDrive, external sharing and historic permissions before making information easier to discover through AI-assisted workflows.
Shadow AI
Do you know which AI tools employees are already using?
Identify unapproved or unmanaged AI applications and understand where business information could be leaving controlled systems.
AI Governance & Compliance
Do employees know what they can and cannot do with AI?
Establish policies, approved-tool registers, responsibilities and processes for managing AI risks and appropriate use.
Adoption & ROI
Can you demonstrate that AI is actually helping the business?
Start with defined use cases and measure whether AI reduces time, improves output or delivers another meaningful business outcome.
Is your business ready to adopt AI?
Assess readiness across these five areas before scaling AI:
Microsoft 365 Readiness
Is your Microsoft 365 environment correctly configured for the way you intend to use Copilot?
Review licensing, identities, security configuration and the Microsoft 365 services your employees use.
Data & Permissions
Can employees access information they shouldn’t need?
Review SharePoint, Teams, OneDrive, external sharing and historic permissions before making information easier to discover through AI-assisted workflows.
Shadow AI
Do you know which AI tools employees are already using?
Identify unapproved or unmanaged AI applications and understand where business information could be leaving controlled systems.
AI Governance & Compliance
Do employees know what they can and cannot do with AI?
Establish policies, approved-tool registers, responsibilities and processes for managing AI risks and appropriate use.
Adoption & ROI
Can you demonstrate that AI is actually helping the business?
Start with defined use cases and measure whether AI reduces time, improves output or delivers another meaningful business outcome.
Why Choose Impact IT Solutions?
AI adoption is about more than choosing the right tools. It brings together Microsoft 365, cyber security, data protection, governance and the people using AI every day. Impact IT Solutions combines these disciplines to help SMEs adopt AI in a way that is practical, secure and manageable.
With more than 20 years of IT experience, we understand how to introduce new technology without losing sight of the security and operational foundations your business depends on. Our Microsoft 365 expertise supports effective Copilot readiness and adoption, while our cyber security capabilities help ensure identity, access, permissions and sensitive business data are considered from the outset.
Governance is also built into our approach rather than added later. Our established compliance expertise helps businesses put appropriate policies, responsibilities and controls around AI as its use develops.
Based in Bristol, we support SMEs across Bristol, South West England and the Midlands, providing ongoing Managed AI support rather than simply delivering a one-off AI project.
FAQs
What is Managed AI?
Managed AI is an ongoing approach to introducing and managing business AI. It combines technology, security, governance, employee adoption and continual optimisation rather than treating AI as a one-off software purchase.
Is Microsoft 365 Copilot safe for my business?
Microsoft 365 Copilot should be introduced alongside appropriate Microsoft 365 security, permissions and governance. Before wider deployment, businesses should understand what information users can access and whether existing sharing and permission arrangements are appropriate.
Do we need an AI acceptable use policy?
If employees use generative AI for work, a policy can establish which tools are approved, what information can be shared, how AI-generated content should be checked and who remains responsible for the resulting work.
What is Shadow AI?
Shadow AI is the use of AI tools without appropriate organisational visibility or approval. For example, an employee could use an unapproved AI service for business tasks without the organisation understanding what information is being shared or how it is handled.
Does every employee need Microsoft Copilot?
Not necessarily. A better starting point is to identify employees and workflows where Copilot has a clear use case, then evaluate the results before expanding adoption.
Can Impact IT Solutions help with ISO 42001?
Our compliance services include support around ISO 42001, the AI management system standard, and a range of other ISO standards. Explore our full range of compliance services.Â
Ready To Take Control Of AI In Your Business?
You don’t need to have an AI strategy already worked out.
Start with an AI & Copilot Readiness Assessment and we’ll help you understand your current position, identify the most important risks and opportunities, and establish practical next steps.