IT Support Services

Providing efficient IT support and service

As your go-to for technical support, we help you get the most from your technology. Our goal is to deliver IT Managed Services and support that drive efficiencies and productivity, and that give your business competitive advantage.

At Impact IT Solutions, we work with our customers to get on the front foot with their IT. We optimise infrastructure performance to maximise ROI for software and applications and to keep users working. We deliver business enhancing IT support and strategies, helping users, troubleshoot IT issues, set up IT equipment, monitor and optimise networks, install software, manage updates and more.

Why Work With Us

Microsoft Gold Partner
Proactive IT support & account management
IT support 8am to 8pm Monday to Friday
On-site technical support
3rd party vendor liaison
18 years in business
98% customer satisfaction
Bespoke 1 to 2-year IT roadmap strategy report
24/7 remote monitoring and patching
ISO27001 & ISO9001 certified
Cyber Essentials Plus
Knowledgeable and friendly team
Professional project management with customer sign off

Are you looking for a proactive IT support services company? Contact us to find out how we can help you.

Proactive Managed Service Provider

Remote Monitoring

Our monitoring agent (installed on all devices) will track and report problems in real-time – 24/7, sometimes taking automated measures to remedy an issue itself.

If an issue arises that cannot be automatically resolved, the alert will be flagged for resolution. If this cannot be resolved remotely, we will despatch an engineer to your premises to repair the fault.

Infrastructure & Cyber Security

Through our network operations centre (NOC) team, we deploy security patches and antivirus definition updates to your network at a pre-agreed date and time.

Supporting Windows, Apple & Android

We understand that businesses often use a myriad of devices, and we will support them all, from Windows and Apple based laptops to Android and iOS devices (iPhones, iPads, iMacs).