IT Services & Business IT Support
Managed IT services, business IT support and Microsoft 365 security and compliance solutions for organisations across Bristol and the South West.
Established in 2004, we help businesses manage everyday IT challenges, protect critical systems, improve productivity and plan for future growth.
Are you looking for a proactive IT support partner? Take a look at our Managed IT packages
Reliable IT support. Stronger security. Smarter technology.
With over 20 years of experience, 98.3% customer satisfaction and certifications including ISO 27001, ISO 9001 and Cyber Essentials Plus, we combine technical capability with a practical understanding of business needs.
We have grown to become one of Bristol and the South West’s leading IT solutions providers, serving businesses across diverse industries.
IT Services We Offer
Our IT services bring together two core areas: ongoing managed IT support and specialist Microsoft security and compliance services.
We help organisations maintain reliable technology, reduce security risks and make better use of their IT investments.
Managed IT Services
Ongoing technical support, monitoring and management for your business systems.
Services available across our managed IT packages include:
- Remote IT helpdesk and on-site technical support
- 24/7 system monitoring
- Antivirus and endpoint protection
- IT asset management
- Patch management and software deployment
- Backup monitoring and recovery support
- IT procurement and lifecycle planning
- Dedicated account management
- Strategic IT reviews and virtual IT director services
We offer three flexible managed IT packages.
Microsoft Security & Compliance Services
Microsoft provides powerful technology for productivity, security and compliance, but these capabilities need to be configured, managed and reviewed appropriately.
Our Microsoft specialists help organisations secure, optimise and manage their Microsoft environments.
Services include:
- Microsoft 365 security configuration and management
- Microsoft Entra ID identity and access management
- Microsoft Defender security optimisation
- Microsoft Purview data governance and compliance
- Microsoft 365 and Azure licensing reviews
- Conditional access and Zero Trust security controls
- Compliance and audit readiness support
- Ongoing Microsoft management and technical guidance
Unhappy with your current IT service provider?
Are you frustrated with slow responses and recurring issues, or feeling like your current IT provider doesn’t understand your needs?
It’s time for a change. We pride ourselves on delivering proactive, reliable, and tailored IT solutions that keep your business running smoothly, without stress.
How we work
Discover
Collaborate
Support
Why partner with us:
Microsoft-backed expertise
Proactive IT support
On-site & remote support
98.3% customer satisfaction
Bespoke IT strategy & 1-2 year roadmap
ISO27001 & ISO9001 certified
Cyber Essentials Plus certified
Clear project management support
Microsoft-backed expertise
Proactive IT support
On-site & remote support
98.3% customer satisfaction
Bespoke IT strategy & 1-2 year roadmap
ISO27001 & ISO9001 certified
Cyber Essentials Plus certified
Clear project management support
Testimonials
We have had the pleasure of working with Impact IT and their team, and we have been incredibly impressed with the service and support they have provided to our business.
From the outset, the team has been professional, responsive and incredibly helpful. They have always taken the time to understand our requirements, provide clear advice and resolve issues quickly and efficiently. It has been particularly refreshing to have an IT partner who is approachable, reliable and genuinely invested in supporting our business.
We were looking for a technology partner that would complement our internal capabilities and work with us as an extension of our team. Impact IT Solutions have delivered exactly that, providing responsive support, clear communication and a proactive approach to continual improvement.
Impact Support – really are a support, there are times when IT causes frustration, however, if there is a problem – Impact and their Team are there.
The Team are professional and quick to resolve. However if the issues requires a more in-depth solution, advisors are able to escalate to a more senior advisor and a solution is found.
Swift service and advice. We have been using Impact IT for a number of years to host our website. The support is always swift when changes or advice is needed. Thanks for making the complex IT stuff manageable to mere mortals!
Always professional and helpful. Have always been able to resolve all of our technical issues quickly and effectively.
For the past ten years, we have received a consistently high standard of Managed IT Support from Impact. When we required a review of our ISO9001 QMS documentation, we were confident that we were in capable hands. Impact’s compliance team reviewed our existing controls and, with only minor recommended adjustments, ensured we were fully prepared for our external audit. I would highly recommend Impact and have complete confidence in their compliance team to support organisations throughout their compliance journey.
Our working relationship with Impact IT spans more than 12 years…They have successfully supported our business and end users across all departments on network infrastructure, help desk and technical support on 1st, 2nd and 3rd line, all things cyber security, software development and licensing, Azure migration and hosting, and much more.
Here are more reasons to be pleased with Impact IT Solutions work, apart from creating a wonderful new website for us. The clever I.T. Team at Impact IT Solutions have managed some impressive performance, accessibility and sustainability scores. They really are IT wizards. Thank you Impact IT Solutions, we love the site and we love the greener website carbon footprint.
How to choose the best MSP for your business?
Managed Service Providers (MSPs) provide a range of IT services to enhance security, streamline operations and optimise productivity. With numerous MSPs available, choosing the appropriate one for your business can be daunting.
Check out our blog where we dive into key factors to consider when choosing the most suitable IT support company for your business needs.
Local Expertise and Support
Whether you’re looking for a local technology partner or managing teams across multiple locations, we deliver reliable IT, cyber security and compliance solutions tailored to your business.
Based in Bristol & Cardiff, we support organisations across the South West and Wales.
Bristol & Bath – Our home region
Wales – Cardiff, Newport and wider Wales
South West – Somerset, Gloucestershire, Wiltshire and beyond
United Kingdom – Remote support
Looking for a More Proactive IT Partner?
Whether you’re experiencing recurring IT issues, concerned about cybersecurity, reviewing your Microsoft environment or considering a new managed service provider, Impact IT Solutions can help.
Speak to our team about your current challenges and what you want your technology to achieve.
FAQs
What are managed IT services?
Managed IT services provide ongoing support, monitoring and management of an organisation’s IT environment through an external provider. They can include helpdesk support, cybersecurity, device management, backups, Microsoft 365 administration and strategic IT guidance.
What is included in business IT support?
Business IT support may include troubleshooting, device management, software maintenance, user administration, security updates, system monitoring and technical advice. The exact scope depends on the provider and service agreement.
Can you help us switch from another IT provider?
Yes. We can help plan a structured transition, including reviewing your current environment, agreeing responsibilities, coordinating the handover and establishing new support arrangements.
Do your managed IT packages include cybersecurity?
Our managed IT packages include different levels of security functionality. The Comprehensive and Advanced packages offer additional capabilities, while specialist cybersecurity services are available separately.
Can you manage our Microsoft 365 environment?
Yes. We provide Microsoft 365 management, security optimisation, licensing reviews and compliance-related support, with services tailored to your requirements.