Comprehensive Managed IT Services tailored to your business
Internal IT department or rely on outsourced IT? Our Managed IT packages are designed to handle all your IT needs, so you can focus on your core business.
We provide fully managed and co-managed IT services for UK businesses, combining 24/7 monitoring, responsive technical support, cyber security and strategic IT management.
Over 20 years experience providing a wide range of IT solutions for businesses across the UK
We have gained recognition for our quick response times, professionalism and effective communication, earning a 98.3% customer satisfaction rate for our support services.
Whether you’re outsourcing your IT for the first time or looking for a more proactive managed service provider, our Essentials, Comprehensive and Advanced packages provide support tailored to your business needs.
Choose the best plan for your business
Essentials
Ideal for small businesses needing essential IT support.
Support Hours: 9am – 5:30pm
- Support: 24/7 Monitoring, Anti-Virus Management, End User Portal
- Account Management: Dedicated Account Management, Procurement Services
- GDPR & Compliance: GDPR-Compliant Starter/Leaver Process, Standardised Machine Builds
- Cyber Defence & Continuity: Backup Monitoring Alerts & Restores
Comprehensive
Perfect for growing businesses requiring broader IT services.
Support Hours: 8am – 8pm
- Support: Unlimited Remote Support, 2 Complimentary Days, Anti-Virus, Portal Access, Email & Password Security, Patch Management
- Account Management: Asset Tracking, End-of-Life Management, Proactive Reviews
- GDPR & Compliance: Cyber Essentials & Policy Document Assistance
- Cyber Defence: Endpoint Detection, Mobile Device Management
Advanced
Tailored for businesses needing proactive IT management and expertise.
Support Hours: 8am – 12am
- Support: 4 Complimentary Days, Breach Monitoring, Centralised Software Deployment, Discounted Pro Services (including Project Management)
- Account Management: Dedicated Account Manager, Full Asset & Vendor Management, Virtual IT Director
- Cyber Defence: Annual Backup & Disaster Recovery Test, Network Reporting & Analytics, PEN Testing, SNMP Monitoring, Office 365 Backup, Vulnerability Management
How to choose the best package to fit your needs?
Whether you have an internal IT department or outsource your IT fully, we can help you make the right choice when it comes to selecting an IT support package.
Choosing the right package can help protect your business, enhance productivity, and provide peace of mind knowing your IT infrastructure is in expert hands. Whether you need basic support, extended assistance, or advanced cybersecurity, our packages are designed to be flexible and provide the solutions your business needs to thrive in the digital age.
Each of our packages are fully customisable to fit your unique needs, so we recommend speaking with one of our experts to find the best option for your business.
Consider factors such as:
Support Hours
Security Needs
How critical is advanced cybersecurity for your business? If you manage sensitive data or have a large staff, you may need a more advanced plan.
Scalability
Compliance
Disaster Recovery
Consider factors such as:
Support Hours
Security Needs
How critical is advanced cybersecurity for your business? If you manage sensitive data or have a large staff, you may need a more advanced plan.
Scalability
Compliance
Disaster Recovery
Did you know? Whether you need certification, a gap assessment, internal audit support or ongoing Compliance as a Service, our internal compliance team helps you reduce risk, improve governance and stay audit-ready.
How to choose the best MSP for your business?
Managed Service Providers (MSPs) provide a range of IT services to enhance security, streamline operations and optimise productivity. With numerous MSPs available, choosing the appropriate one for your business can be daunting.
Check out our blog, where we dive into key factors to consider when choosing the most suitable IT support company for your business needs.
Local Expertise and Support
Whether you’re looking for a local technology partner or managing teams across multiple locations, we deliver reliable IT, cyber security and compliance solutions tailored to your business.
Based in Bristol & Cardiff, we support organisations across the South West and Wales.
Bristol & Bath – Our home region
Wales – Cardiff, Newport and wider Wales
South West – Somerset, Gloucestershire, Wiltshire and beyond
United Kingdom – Remote support
FAQs
What are managed IT services?
Managed IT services provide ongoing management, monitoring and support for a business’s IT systems through an external provider. Services can include helpdesk support, cyber security, device management, backups, Microsoft 365 administration and strategic IT guidance.
How much does managed IT support cost in the UK?
Managed IT services in the UK are commonly priced on a per-user or per-device monthly basis. Costs depend on business size, support hours, cyber security requirements and the services included. Impact IT Solutions offers three flexible packages — Essentials, Comprehensive and Advanced — tailored to different business requirements. Contact our team for a quotation based on your users, systems and support needs.
Do you provide IT support for small businesses in the UK?
Yes. Our managed IT packages include options suitable for smaller businesses, including organisations with 10–50 employees that need reliable IT support without maintaining a full internal IT department.
Can you support our existing internal IT team?
Yes. Our managed IT services can complement an existing IT department, providing additional monitoring, security expertise, technical support and strategic guidance.
Can you manage Microsoft 365 as part of our IT support?
Yes. Impact IT Solutions provides Microsoft 365 support and management alongside its managed IT services. Depending on your requirements and package, this can include user administration, configuration, troubleshooting and security guidance. We also provide specialist Microsoft 365 and Copilot services for businesses looking to improve productivity and adopt AI securely.
Do managed IT services include cyber security?
Managed IT services can include cyber security controls such as endpoint protection, security monitoring, patch management and backup management. The level of protection depends on the service package and any additional security requirements. Impact IT Solutions also provides dedicated cyber security services to help businesses strengthen their defences against evolving threats.
Do you provide onsite IT support?
Our Bristol office provides a local base for service delivery. Onsite support availability, coverage and response arrangements should be confirmed with our team as part of your managed IT agreement.
How do we switch to a new managed IT provider?
Switching managed IT providers typically involves five steps: reviewing your existing IT environment, agreeing the new service scope, planning the handover, transferring agreed management responsibilities and completing onboarding. Impact IT Solutions works with businesses to understand their existing systems and plan a structured transition designed to minimise disruption and maintain continuity of support.
Get in Touch
Discover how our IT solutions can help you succeed through technology. Get in touch for a custom quote, expert guidance, or to start a conversation with our team.