Are you happy with your IT support? Does your current IT provider meet the needs of your company? If not, then it may be time to consider switching IT providers to a proven and trusted strategic IT partner.
Consider the following five points to see if it is time to switch IT companies:
Response times to support tickets are too long
Every support ticket logged should be actioned and resolved promptly. If the number of tickets your staff is raising outweighs the number of tickets your IT provider resolves, then it may be time for a change.
Reactive, not Proactive
Is your IT provider reactive rather than proactive in looking after your IT systems? Are they not detecting issues that could cause problems for your business in the future?
If yes, this is a reason to look into changing IT providers.
Falling behind with industry changes and trends
The IT industry continues to evolve and move at a rapid pace with recommended changes to IT hardware, software, and infrastructure. If your IT provider does not keep you up to date with these changes, then your business will fall behind industry standards.
An example of this is Microsoft announcing a change to their licensing options at the start of 2022. If your IT provider failed to alert you to these changes and arrange a discussion on your options, then it may mean you have outgrown your current IT provider and should look for a new and improved IT company.
Just a supplier rather than a strategic partner
A responsible and resolute IT provider will be much more than just a supplier of IT equipment and IT Support. They will invest time into understanding your business and its needs, consulting with you on issues or concerns with your systems and putting measures in place to prevent them from worsening or happening again. If this is not the case for your current IT provider, then it may be time for a change.
Too many unplanned outages
Outages for a business cost time and money, especially unplanned outages. If you are noticing that you have frequent IT outages and your IT provider cannot explain what is happening or is unresponsive, you may need to change IT company.
Impact IT Solutions are a Microsoft Gold partner with ISO9001 & 27001 certifications. All our IT staff are fully trained to industry standard qualifications and as a company, we welcome the opportunity to become your strategic IT partner. Find out more about our IT Support Services.